Last Updated: 24 September 2026
KeyProgramming.lk (“we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website or contacting us for car key programming, automotive locksmith, vehicle lockout, key repair, or related services.
This Privacy Policy explains what information we may collect, why we collect it, how we use it, and how we protect it.
1. Information We Collect
When you visit our website, contact us, request a quotation, or use our services, we may collect information including:
- Your name
- Telephone or mobile number
- WhatsApp contact details
- Email address, if provided
- Your general service location or address when required for mobile service
- Vehicle make, model and year
- Vehicle registration details where necessary
- Information about your vehicle key, remote, smart key or immobilizer issue
- Photos of existing or replacement vehicle keys that you voluntarily send to us
- Information about whether you have a working key or whether all keys are lost
- Messages and other information you provide when requesting assistance
We only request information reasonably necessary to understand your enquiry, confirm compatibility, provide a quotation, arrange a mobile service, or complete the requested work.
2. Information Collected Automatically
When you use KeyProgramming.lk, certain technical information may be collected automatically by our website, hosting provider, analytics services, security services, or similar technologies.
This may include:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Referring website or search engine
- Approximate location derived from technical information
- Date and time of visits
- Website interaction and performance information
This information may be used to operate, secure and improve the website and understand how visitors find and use our services.
3. How We Use Your Information
Information we receive may be used to:
- Respond to enquiries
- Check vehicle and key compatibility
- Provide quotations
- Arrange mobile key programming or locksmith services
- Contact you regarding your requested service
- Dispatch a technician to your location
- Identify appropriate keys, remotes, transponders or equipment
- Provide customer support
- Maintain service and business records
- Improve our website and services
- Prevent misuse, fraud or security issues
- Comply with applicable legal obligations
We do not sell your personal information.
4. Vehicle and Key Information
Because our services involve vehicle security systems, we may request specific information about your vehicle and keys.
This can include photographs of keys, vehicle details, registration information or other information necessary to determine compatibility or verify that a service can be performed.
Where appropriate, we may also request reasonable evidence that you are authorized to access or obtain keys for the vehicle.
Information supplied for these purposes will be used in connection with your enquiry or service and legitimate business, security and record-keeping requirements.
5. Location Information
KeyProgramming.lk provides mobile automotive key and locksmith services.
If you request a mobile service, you may voluntarily provide your location, address, map location, WhatsApp location or similar information so that we can locate your vehicle and provide the requested service.
We use this information primarily for arranging and delivering the service.
6. WhatsApp, Telephone and Third-Party Communication Services
You may choose to contact us through WhatsApp, telephone or other third-party communication platforms.
When you communicate through a third-party service, information may also be processed by that provider according to its own privacy policies and terms.
We recommend reviewing the privacy policies of any third-party services you use.
7. Cookies and Analytics
KeyProgramming.lk may use cookies and similar technologies for website functionality, analytics, security and performance.
Cookies can help us understand how visitors use our website and allow us to improve the website experience.
Depending on your browser, you may be able to block or delete cookies through your browser settings. Some website functionality may be affected when cookies are disabled.
8. Google and Other Third-Party Services
Our website may use or link to third-party services such as Google services, maps, analytics tools, social media platforms, WhatsApp, website hosting providers and other technology providers.
These services may collect or process information according to their own privacy policies.
KeyProgramming.lk is not responsible for the privacy practices of independent third-party websites or services.
9. Sharing of Information
We may share information when reasonably necessary with technicians, service partners, suppliers, hosting providers, website service providers or other parties involved in providing or supporting the requested service.
For example, relevant vehicle, key and location information may be provided to an assigned technician so they can attend the correct location with suitable equipment.
We may also disclose information where required by law, legal process, regulatory requirements, or where reasonably necessary to protect our rights, customers, property or security.
We do not sell or rent customer personal information for unrelated marketing purposes.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including customer service, business records, accounting, dispute resolution, security and legal obligations.
Retention periods may vary depending on the type of information and the reason it was collected.
11. Data Security
We take reasonable administrative and technical measures to protect information against unauthorized access, loss, misuse, alteration or disclosure.
However, no website, internet transmission, messaging platform or electronic storage system can be guaranteed to be completely secure.
Customers should avoid sending unnecessary sensitive information through website forms or messaging services.
12. Your Privacy Rights
Depending on applicable law and the circumstances, you may request that we:
- Confirm whether we hold personal information about you
- Correct inaccurate information
- Update your information
- Delete certain personal information where appropriate
- Provide information about how your personal data is being used
Some information may need to be retained where required for legal, accounting, security or legitimate business purposes.
13. External Links
KeyProgramming.lk may contain links to third-party websites, platforms or services.
We are not responsible for the content, security or privacy practices of those external websites. You should review their privacy policies before providing personal information.
14. Children’s Privacy
Our services are intended for vehicle owners, drivers and other persons authorized to request automotive key or locksmith services.
We do not knowingly collect personal information from children where such collection would be inappropriate or unlawful.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website, technology, business practices or legal requirements.
The latest version will be published on this page with an updated revision date.
16. Contact Us
If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact:
KeyProgramming.lk
Car Key Programming & Mobile Auto Locksmith
Sri Lanka
Phone: 077 855 6598
Website: KeyProgramming.lk
By using KeyProgramming.lk or voluntarily providing information to us, you acknowledge that you have read this Privacy Policy and understand how your information may be handled as described above.